Customer Service
FAQs
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Please contact Customer Service at contactus@authenticbeautyconcept.com or fill out a form at www.authenticbeautyconcept.com. Response to all customers is typically within 48 hours.
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An Authentic Beauty Concept Business Development Managers can provide you with customized sales support and education! Please contact Customer Care at contactus@authenticbeautyconcept.com or fill out a form on our website at www.authenticbeautyconcept.com to be routed to the appropriate Business Development Representative in your market.
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Yes, Authentic Beauty Concept bottles and jars are 100% recyclable, check your local area for best recycling practices.
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Authentic Beauty Concept products are vegan and registered with The Vegan Society.
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No, Authentic Beauty Concept is a cruelty-free brand.
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For a complete listing of product ingredients, please visit the product page on salonory.com and click the ingredients tab.
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Yes, Authentic Beauty Concept products are gluten-free.
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Though the Glow range’s main benefit focuses on preserving color treated hair, all other hair care products are also safe for color treated hair.
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Yes, Authentic Beauty Concept products are sulfate free.
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Yes, Authentic Beauty Concept products are paraben free.
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All formulas are free from micro plastics, mineral oil, parabens, SLS/SLES sulfates*, silicones, Pthalates, Formaldehydes and Formaldeyde-releasing agents, Retinyl Palminate, Oxybenzone, Coal Tar, Hydroquinone, Triclosan, and Triclocarban.
*The term free from SLS/SLES sulfates is used when speaking about cleansers as these ingredients are only used for cleansers and not found in other types of products. -
Yes, Authentic Beauty Concept products do contain synthetic fragrances. However, a common misconception is that natural is always better than synthetic. However, this is not always true. Some natural fragrance ingredients may not be sustainable due to depletion of natural resources.
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Authentic Beauty Concept is not an all-natural brand but strives to formulate products with as many natural or naturally derived ingredients as possible, while keeping in mind the formula’s performance and efficacy. Each product is carefully crafted with a blend of natural, naturally derived and synthetic ingredients as needed so that performance is never compromised.
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Yes, all styling products have heat protection up to 450F. Hydrate Lotion and Replenish Balm also have blow dry protection up to 128F.
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Yes! Starting with the Hydrate Range is recommended. Authentic Beauty Concept is continually expanding the portfolio to include products that serve all different types of textures.
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Please visit www.authenticbeautyconcept.com and select the Education tab to learn more about Authentic Beauty Concept products. You can also contact Customer Service at contactus@authenticbeautyconcept.com or fill out a form on www.authenticbeautyconcept.com for more information.
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Authentic Beauty Concept cleansers do contain sodium chloride.
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Authentic Beauty Concept is free of silicones and is an excellent companion for extensions. Many stylists find that the Hydrate line is a great choice for extension hair.
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Germany, Austria, Switzerland, Spain, Portugal, Netherlands, Belgium, France, UK, Ireland, Finland, Sweden, Greece, Poland, Czech Republic, Hungary, Croatia, Slovakia, Russia, Turkey, South Africa, Japan, Colombia, USA, Canada, Mexico, Israel, GCC (United Arab Emirates & Kingdom of Saudi Arabia), Brazil & Argentina.
