• Deliveries can be expected 3-7 days from order placed.

    • Once your order is shipped, you will receive an email with tracking information.

    • If you need to make any changes to your order, please contact us with your Order Number. We will do our best to modify the order before it ships. If your order has already shipped, we will not be able to modify it.

    • At this time, gift-wrap options are not available for online orders shipped to you.

    • You can request to cancel your order within a short time period after placing your order. To cancel your order, please contact us with your Order Number to start the request process. Your payment method will not be charged if we are able to cancel your order. If we're unable to cancel your order, your payment method will be charged and your items will be shipped to you.

    • If you are placing a large order with many different products, you may experience some delays during checkout. Please allow several minutes for processing. If the problem continues, please reach out to us via Contact Us to speak to a Customer Service representative for assistance.

    • Go to your account, provide the requested information, and you're ready to go.

    • Customer Reviews: Share your thoughts about your Salonory purchases. Assign a one- to five-star rating and write a review.
      Email Updates: Get the scoop by signing up for specialized email updates. Whether you're interested in beauty trends, industry leading styling products and tools, finding the perfect color, men’s grooming or sale items, we've got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.
      Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.

    • By opting in to receive marketing email, you will be among the first to learn of new product launches, exclusive deals, and more from SALONORY.

    • Yes, unless you operate a business which sells products purchased from Salonory to your customers and you have registered your business with us and submitted a properly completed tax certificate.  Tax rates it depends upon where your order is being shipped. For specifics, see more info about sales tax.

    • The tax amount may vary slightly from final amount charged if state or local tax jurisdictions impose a change to the rate before items are shipped. For specifics, see more info about sales tax.

    • SALONORY accepts the following: Visa, MasterCard, American Express and Discover Network. At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases.

    • Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

    • All refunds will be credited to your original form of payment. If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days.

    • You can request to cancel your order within a short time period after placing your order. To cancel your order, please contact us with your Order Number to start the request process. Your payment method will not be charged if we are able to cancel your order. If we're unable to cancel your order, your payment method will be charged and your items will be shipped to you.

    • Please verify your promo code conditions are all met. Salonory Promo Codes may be unique and therefore non-transferrable. If you are still having trouble, reach out to our Team via the Contact Us Form.

    • Please review conditions of your promotional code or discount. Contact Us if you are still experiencing issues with the Check Out process.

    • We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website. We offer:
      Gifts with Purchase: Some of our most popular promotions are complimentary gifts with purchase. These promotions are typically associated with a specific brand, item or minimum order total.
      Buy & Save: This promotion allows our customers to receive a discount by purchasing multiples of one item or specified group of items. The discount will apply in the Checkout process.

    • You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the website, promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. You will see that the promotion has been added at the bottom of the Checkout page.

    • Promotions may be limited to purchases from participating brands, a specified group of items or a minimum order price. All promotions are available for a limited time during indicated dates, and only while supply lasts.

    • If you fail to meet promotion criteria or removed a Loyalty code from your cart, you will receive this message.
    • Yes, you become a member of Salonory’s Loyalty Program when you create your Salonory account. To learn more about our Loyalty Program, click here.
    • Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you're using early versions of the browsers listed, we can't guarantee that all our site features will work correctly. You'll need to turn on cookies in your browser preferences too.
    • Yes, Salonory.com cookies allow us to:
      Recognize you as a returning visitor.
      Store and retrieve items in your Shopping Bag and in your Wish List.
      Salonory is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.
      We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.
    • SALONORY is an online store only.

      Effective as of: March 11, 2022

      Thanks for joining the SALONORY Page! This page is intended to provide a fun environment for our fans to discuss SALONORY and Henkel Professional Beauty Care products. We welcome you to leave comments, post links and share videos with us and the rest of the online community. Although we do not monitor every post, please understand that we reserve the right to remove postings that violate any of the community guidelines below.

      • Be original: share video content, links, photographs, and text that you have rights to share. If you don’t own it or have permission from those either owning this content or depicted within it, please don’t post it. You are responsible for the content you post on this page.
      • Please be mindful of privacy and don’t share private information about yourself or other people.
      • Keep it clean: no offensive, indecent, inappropriate, or unlawful posts or language.
      • Do not post any fraudulent, deceptive, or misleading content or statements.
      • No personal attacks of other members. Please avoid any aggressive, defamatory, harassing, or threatening language. Avoid posting any information inciting racial, ethnical, religious, gender or political opposition.
      • Stay on topic: no spam, commercial or advertising posts, off topic or content that is promotional in nature.

      Introduce yourself: if you are affiliated with SALONORY or Henkel (employee, agency, incentivized blogger/brand ambassador, etc.) and you are posting a comment about our products, be sure to let everyone know about your affiliation by using #HenkelEmployee, #HenkelPartner, or #SalonoryPartner.

      SALONORY and Henkel strongly encourage fans of this page to respect fellow community members. Please refer to Facebook Terms and Policies for further guidelines.

      Please note that the content posted by fans on this site does not necessarily reflect our Company’s views or opinions and we are not responsible for the accuracy of the claims, information, advice, third-party links/content or comments posted by fans and visitors of the page. Posts or activities that we feel violate these House Rules or do not keep within the spirit of the page or violate our guidelines, or those from Facebook, may be removed. Additionally, anyone repeatedly posting material that falls into the above categories will be removed and/or banned from participating in this Fan Page.