Main navigation

Kenra Platinum shampoos and conditioners are formulated without added parabens, sulfates, and sodium chloride.

For all other products, please review the individual product's ingredients list. For a complete listing of product ingredients, simply search for the product in question and click on the Ingredients tab.

Currently, a list of gluten free products is unavailable. If your inquiry is regarding a specific product, please contact Kenra Professional Customer Care customercare@kenraprofessional.com.

For those users with Celiac or extreme sensitivity, please note that all Kenra Professional products are manufactured in the same facility and are at risk for cross contamination.  

For a complete listing of product ingredients, simply search for the product in question and click on the Ingredients tab.

The Kenra Sugar Beach Shampoo and Conditioner bottles are produced with 100% ocean bound plastic.

In addition, all Kenra Professional product packaging is recyclable. You will find a recycling symbol located on the back of the products, near the bottom.  

It is recommend to check with your local recycling program regarding specifics for plastics and aerosols, as every city and state is different. 

The Kenra Color Permanent Natural Series provides a perfect calibration of pigments to ensure even color saturation and maximum pigment uptake. The Natural series should be incorporated into all grey coverage formulations for 100% grey coverage. The N, NA, NB, and NUA series all provide up to 100% gray coverage with permanent shades and up to 75% coverage for gray blending with demi-permanent shades. The RN and CN shades also provide up to 75% gray coverage with permanent.  

The Monochrome collection is permanent shades with more opaque color saturation. This collection features 10 shades in neutral and fashion tones that deliver saturated coverage with high shine. These shades are ideal for clients who prefer more rich, saturated tones as well as deep coverage for those stubborn grays. Monochrome and Kenra Color permanent shades are inter-mixable to allow for increased tone specific customization. The N+ series within Monochrome creates a more rich, saturated coverage of greys versus the N series within Kenra Color is more multi-dimensional.

The Studio Stylist Express collection is another permanent color option, designed to process in record time to help you cover grays, brighten blondes, & enhance brunettes. This collection features 12 shades in neutral and fashion tones and is formulated to help condition and nourish the hair while processing for long-lasting color with a high shine finish. This collection lifts and covers up to 100% gray hair.

Please submit a form on www.kenraprofessional.com/contact or email customercare@kenraprofessional.com. Please provide the following information:  name and number listed on the product, the place of purchase, as well as the batch code (typically found on the backside or bottom of the bottle).
If there is an aerosol or mousse issue, please see the below recommendations.

Below are some solutions the Brand Development team has found helpful when experiencing challenges with aerosol products:  
To avoid chronic clogging issues, we always recommend shaking the product thoroughly before each use. Ingredients can separate, causing the small straw inside to pull the heaviest contents to the top, resulting in a clog. The longer a product sits without use, the more likely this is to happen. We find that shaking the product before each use helps to eliminate continual issues with clogging.
For an aerosol product that is currently clogged, you might also try the following troubleshooting tip: if the nozzle or product is not spraying correctly, remove it from the can and soak it in hot water. While the nozzle is off the can, run the stem under hot water for two minutes, then shake the can well and reattach the nozzle. In addition, if your spray continues to build up around the nozzle, try cleaning the nozzle after each use so the residue does not dry, causing clogs. 

Below are some solutions that the Brand Development team has found helpful when experiencing challenges with mousse products:
For best results, our mousse canisters are designed to dispense product when the nozzle is pointed upside down, toward the ground. Dispensing in an upright or 90-degree position may lead to issues with product consistency or clogging. Additionally, all mousse products must also be shaken thoroughly before each use.

To release the liter size pump from its locked position, first ensure that the base of the pump is securely screwed onto the neck of the bottle. Then, turn the pump nozzle to the left(counterclockwise) until the pump has become fully unwound.  If the pump nozzle has not released, remove the entire pump from the bottle, hold the stem with one hand, and twist the pump to the left (counterclockwise) with the other hand.