Customer Service

FAQs

  • I have a defective product. What should I do?

    We apologize for your experience with our product(s). Please contact Customer Service with your purchase date, product name in question, quality concern and batch code printed on the bottom of most products.

  • How do I know if products are discontinued?

    SexyHair is driven by creativity and innovation. Every so often we must refresh and enhance our product offering.  If one of your BFFs has been discontinued, we’re here to help you find what’s sure to be your new favorite product. Please contact info@sexyhair.com with the product you were looking for and we’ll provide you with a replacement recommendation.

  • Do SexyHair products expire?
    For best results, we recommend using our products within 24 months of the manufacture date. This time frame ensures ingredient stability and ideal product performance. For product specific inquiries, please contact us at info@sexyhair.com.
  • Are SexyHair shampoos and conditioners paraben and SLS/SLES free?
    Yes, all SexyHair products are paraben and SLS/SLES free.
  • Are SexyHair’s formulas salt-free?
    Salt-free means the product is produced without added salts. During the manufacturing process, salts, such as Sodium Chloride, may be formed as a residual impurity or by-product from the combination or other raw materials and may be present in the final product at very low levels. SexyHair is taking proactive steps to ensure consumers understand its shampoos and conditioners are formulated without added salt.
  • Are SexyHair products gluten free?
    We do not claim SexyHair products to be gluten free as there may be trace amounts in formulas due to potential exposure during manufacturing. Please consult with a doctor for direction on whether a patch test on the inside of the wrist can be performed.
  • Which, if any, of SexyHair’s products are vegan, contain no animal derived ingredients or by-products?
    The majority of SexyHair’s products are not vegan-friendly. For vegan related inquiries regarding a specific product, please visit the product’s page for a complete ingredient listing.
  • Does SexyHair conduct animal testing?
    SexyHair, a subsidiary of Henkel, does not commission animal testing unless it is required by a specific applicable law.  Henkel continues to intensively work on the development of alternative methods, which could be accepted in lieu of animal testing in the near future.
  • How do I make a donation/In-kind requests?

    SexyHair receives thousands of donation requests every year.  We try to fulfill as many of these requests as possible in a timely fashion, but please be aware that we cannot guarantee that every donation request will be met.  Due to the high volume of requests received, it is important that all requests follow the guidelines set forth below.  Please email the request, along with the below information to info@sexyhair.com.
    • All requests must come from a registered 501(c)3 charitable organization and include a tax identification number.
    • An overview of the organization including a list of the organizations board of directors and officers must be included
    • Purpose and descriptions of the project for which the donation will be used.
    • Request must be submitted at least six (6) weeks in advance of the event.
    • Donated product may not be resold for profit.